Troubleshooting
Here are some common questions and solutions. Additionally, tools can be found to analyze the system behavior and more information on the zactrack system.
Note
The new technology tracking is always part of a chain. Tracking - Network - Console - Fixtures. It is important to understand the kind of issue to search in the right place of the chain.
One out of more Fixtures is not following correctly
This problem is not a tracking problem, it looks like like a bad Fixture Alignment
No Light is following
This kind of issue could have various reasons:
Network connection lost to Fixtures
Network connection lost to Server / Anchors
Wrong usage / maybe no assignment
Radio interference
...
It is always important to have a look at the whole chain of process! Often network or fixture related problems are looked for in the wrong places.
More and more tools will be developed to support you to troubleshoot
If Anchors are changed in their position (maybe not knowingly) this tool helps to check Anchor positions.
A complete system report contains a lot of information about the system behaviour, wrongly measured anchors and radio waves reflections.
Identify issue with reception and radio disturbances
Contains LogFiles to understand the system behaviour
This page contains some questions regarding the zactrack system.
What is a zactrack Tracking System?
zactrack is an Ultra Wide Band Radio Tracking System. Accuracy is around 10cm. It is not necessary to have a visible connection between an Actor and the Receiver (Anchor). See System Overview for more information.
What systems out of the 3 is the right system for me?
Depending on the size of the venue and the trackers that are being used at the same time, a system can be picked out of the 3. See Hardware Overview for more information.
Are special lighting fixtures needed for zactrack?
No, zactrack can work with every lighting fixture. Be careful, a big heavy fixture cannot move as fast as a small light one.
Which console is necessary to operate a zactrack system?
zactrack doesn't need a special console, the integration is done over a network protocol. (sACN, ArtNet for Lighting, OSC, PSN for Audio and Video). The complete control during a show including all settings is done on your own desk. Just for setup and monitoring zactrack provides an App for a Tablet.
What is the used frequency of the UWB system?
Depending on the system UWB channels 3 and 5 are used. See Frequency Range for more information.
How complex is the system?
Radio Tracking is a real complex system. zactrack has a lot of tools and wizards that help set up the system in an easy way.